Customer Centricity

Customer Centricity

80% Satisfaction For DSM

Congratulations to the DSM Team who achieved 80% in the David Wilson Homes East customer service appraisal. Andrew Bright, DSM Manager, commented: “This is higher than their divisional performance which is at 78% and they have congratulated us on this result – well done all those involved including our hauliers, service engineers and the distribution office staff that all interface with the site staff.

This compares exactly to our own findings from our customer feedback surveys which are carried by our Service Engineers who randomly select sites and have recently checked a David Wilson Homes site in Aspley, Nottingshire and reported back a figure of over 80%, as well as making reference to the fact that we are a ‘great company’.”