Asphalt Director, Garry Gregory, reported some very positive feedback recently from our customer, Northumberland County Council (NCC) and their surfacing gangs. The customer reported that Tarmac provided very competitive Asphalt pricing versus CEMEX Asphalt rates to try convert supply from Tarmac’s Barrasford and Howick sites. However, NCC informed Tarmac that CEMEX doesn’t put a foot wrong in terms of service or quality. By working with CEMEX their standing time was reduced significantly and it would be a false economy to buy from Tarmac again. They apparently offered one point of contact instead of ringing their call centre – NCC say they advised CEMEX has gone one better and given them two and they’re always able to contact one of them for either Asphalt or Aggregates.
Congratulations to all on providing ONE CEMEX superior customer experience.