Customer Centricity

Customer Centricity

Aggregates Are Now Go!

Aggregates Go Live Update – 2 Days – 52 orders – 17 customers – well done teams!

It was all Go, Go, Go in UK Materials last week as we went live with CEMEX Go in Aggregates across the UK. Our Digital Support Partners are supporting Aggregates Planners and Sales Executives for two weeks in Uddingston, Preston Brook and Rugby and by early Friday there were 52 orders placed by 17 customers – a very encouraging start.

Tamsin Rodriquez said that customers loved the ability to place multiple orders from their phones, with one example from Kirsty who was talking to a customer when he was parked in his car. She encouraged him to use his smartphone to place an order and he immediately placed six commenting how easy it was. She also stressed the importance of the role of the Planners in our Service Centres to convert telephone calls in to digital orders on CEMEX Go, and letting customers know they can check their order demand schedule and place multiple orders.

Stuart Keighley also commented that for the first time we now have full visibility of our truck fleet via the 250 tablets now being used by our drivers. This not only lets our customers know where their truck is located but it helps us optimise our fleet usage too. Contract hauliers can download the Driver App to their phones, and Stuart said it is vital for all drivers to start using the CEMEX Go functionality to enable paperless electronic proof of delivery, and to help customers see when their load will arrive.

Pictured here are the first orders placed via Avril from pre-registered customers, and a shot of the first North East market Aggregate order by the Plants & Paving Company!

Natalie Hodson visited the customer to demonstrate CEMEX Go and they were so impressed that they are looking to place all of their orders through the system going forward!! Well done Natalie, and thanks for sharing the story Ian White.