Haulier, Alan Hodges, took time out to comment on the Rugby teams improved Customer Service since the June South West & Wales ‘Go Live’. Alan commented: “The team have a very professional approach and communicate well. It has made a big improvement to the way I’m dealt with.”
He made a special mention to Alexander Ward and George Davison. He commented on how switched on and good Alex, in particular was, and also George when supporting the area.
The team as a whole are always looking for ways to improve the customer service experience.