Customer Centricity

Customer Centricity

Another Great Customer Feedback

On a recent Customer Journey Experience (CJE) visit to Landywood Concrete Products based in Wolverhampton with Richard Cowley, Cement Commercial Manager and Dave Hart, UK Supply Chain Director, was extremely proud of the feedback received.  

Dave commented: “The team at Landywood were extremely complimentary about the entire CEMEX team from the polite and friendly customer service and Planning Team in Rugby, to the professional Drivers delivering on time and the Technical Support Team who are always available to offer advice. When you hear this direct from a customer it fills you with a great sense pride to be part of the CEMEX team.”

During the CJE visit it was clear one of the major reasons that they buy from CEMEX is this overall package that differentiates us from our competitors. We also took the opportunity to discuss CEMEX Go with the team at Landywood and Richard demonstrated to them how easy the solution is with a view to them signing up…… watch this space.

Congratulations to everyone involved in providing Landywood with a Superior Customer Experience and, of course, to Richard for facilitating the meeting and for his passion in developing this customer relationship into what is today!