Customer Centricity

Customer Centricity

Asphalt off the mark with superior customer service

Andy Shield, Asphalt Commercial Manager, met with customer John Williams (Crwbin) Limited at a very wet and windy Sarn Services on the M4 at Bridgend.

During the meeting the customer made reference to the recent asphalt supplies from Lincoln to Tattershall, and went out of his way to ask Andy to convey his thanks to Lincoln asphalt planner Chris Harding, and all those involved at Rugby Planning and Lincoln Asphalt Plant  for the quality of the service received at this site.

In particular, the personal  involvement of Chris Harding as the customer point of contact in the supply, resulted in the customer stating that his Chris was very helpful and always willing to go the extra mile, nothing was a problem.

The customer was adamant that his feedback was passed on with his personal thanks, especially that whilst a South Wales customer, this was their first inter-face with Rugby and Lincoln, both have made a positive impression.

He further stated we have further visits coming up in March and April and no doubt the same level of service will be required with the support of all involved in continuing the great customer service.

Well done to the teams involved and thanks, superior service does pay off.