Customer Centricity

Customer Centricity

CEMEX Derby A Preferred Supplier…..

The Team at Derby Readymix has recently shown Superior Customer Service which has resulted in them being put as the preferred supplier of Readymix Concrete to Browns Builders Merchants.  Browns are based in Derby and are the largest independent merchant in South Derbyshire and East Staffordshire. The merchant has several large contractors who only buy through them and in recent years their large collect trade and instant decision work tended to go to Breedons or Aggregate Industries.

David Kent, Sales Representative, commented: Following a visit I made to Browns promoting the excellent level of service they would receive from our local Plant at Derby, they began using us on a trial basis. Every time they rang the Plant Manager, Calvin Sadler, they found him to be most helpful and he was always happy to advise what we could achieve rather than taking on the work and then letting them down.  He also ensured whenever the collect trade came on to our facility that we dealt with them in a safe and professional manner.  As a result of Calvin’s actions, Browns entrusted us to service an order of 250m3 for their largest contractor, who works solely at the large Rolls Royce Factories in Derby and Nottingham.

Following this we have received some kind words from Donna Bosworth at Browns”. 

Good Afternoon David,

I would like to thank you for the exceptional service received by yourselves. When you came in to see us we hadn’t really been dealing with you a great deal.  I decided to give you a chance to quote on this job and your prompt response and prices were very good.

The Batchers at Derby were excellent and my customer took the time to ring and thank us.

These jobs come up periodically and I will certainly be in touch next time.

Going forward, I have arranged for my customers to collect from your Derby branch as the first option and I will also give you a try on any other jobs that we are asked to price.

Regards, Donna Bosworth