Customer Centricity

Customer Centricity

Champion Delivery Harry…..

Last week Leighton Buzzard Concrete Plant had a cash sale delivery to Frank Bruno’s house. Upon arrival Frank dealt our Driver and Technician a low blow as the access was less than desirable. Not to be put off by this Eugen, the Driver, attached all of his chutes and applied all of his know-how positioning them through a small gap in the hedge and fence.

The contractor was operating single handed which meant the moving and placing of the concrete was going to be a long drawn out process. Eugen and Mark (Technician) pulled on their gloves and went to work assisting the guy on site with the placing of the 8m3 of concrete.

The project was for a boxing ring that was being built in Frank’s garden (you couldn’t make this stuff up!).

When the chaps had eventually finished Frank didn’t pull any punches and said CEMEX’s customer service is knock out! A big thank you to both Eugen Tudori and Mark Brierley – an exceptional demonstration of going that extra mile.