After a successful pilot in September of Customer Journey Experience visits around the UK business, the Senior UK VPs and Directors are now being asked to make CJE visits around our UK businesses.
The aim is to listen and learn from employees and customers about what is good and what is bad about our customer service. The VPs and Directors will then feedback and pool their findings. The idea is that we make improvements and share best practice to make our customer service experience the best it can be. This is all part of the global programme of Customer Centricity to do the same across the whole of CEMEX.