Last week saw the LIDs (Leaders in Development) past and present reunited as Stuart Keighley briefed them about our customer service standards.  They talked about the importance of recording complaints and dealing with them in a constructive way. 

This is part of our drive to become more customer centred in our business and see complaints as a way to improve our service to customers, not as an inconvenience to be brushed under the carpet.

If you would like to find out more about how to deal with customer complaints then contact Stuart Keighley or Sue Hawkins.