Customer Centricity

Customer Centricity

Customer Delight…

Not a new take on the 1970’s Instant Whip desert but rather a story that a customer, Abbey Surfacing, were so delighted with our Asphalt Planning team at Rugby and Wickwar Weighbridge that they sent in this email ….…well done to everyone involved:

“After all your colleagues hard work behind the scenes over the last couple of years (if not longer) trying to structure a suitable orders team, I wanted to pass on some feedback……. 

The set up at Rugby seems so much more efficient and customer friendly. The team there are courteous, switched on and a pleasure to deal with. This week I’ve spoken with Olly, Gary, Dani and today Craig, all of whom have been helpful in trying to accommodate multiple materials and times. I requested a call back as was unable to reach the office and received a call from Olly within minutes. This afternoon I’ve rang to confirm/review 6 orders with Craig the shipper and again he was only too happy to help and make sure Fridays and Mondays orders were all correct.

Please feel free to pass these comments on if/where they may be appreciated & long may it continue!”