Customer Centricity

Customer Centricity

Customer Service Champions Award Goes To….

The Aggs and Asphalt Customer Service/LPVD Champion Award presentations took place last week for the teams in Preston Brooke and Rugby.

For the Preston Brooke Team Amy Bunt took the Service Award Trophy, and for Rugby Michelle Gibson was awarded the trophy. They both showed outstanding quality call handling, established solid customer relationships and impeccable professionalism.  In addition, Amy gave invaluable assistance in the Scotland transition process. Jessica Murrell from Preston Brooke team also received an honourable mention in this category and was awarded a CEMEX brolly.

Michelle Gibson from Rugby office took the LPVD (load per vehicle day) Champion Trophy, and Nikki McCumiskey from Preston Brook also took it in recognition for consistently keeping the Merseyside/N Wales CEMEX Fleet productive and keeping the vehicles efficient in some quieter periods which are equally as important. An honourable mention and CEMEX brolly also went to Tasha Watson in this section.

These Awards were instigated by Neil Farmer and are based on a lot of effort and stats, as well as Call Bob, delivery on time and professionalism on the phone.

Well done to Amy, Michelle, Jodie and Nikki for providing the customer with a superior experience.