Customer Centricity

Customer Centricity

Customer Service Champions This Week….

This week we have received some great feedback from customers on our Superior Customer Service.  Well done to everyone involved for championing our aim to become the best in the industry. Go to: to learn more.

Here are our great feedback stories:

Mhairi Walker, Director of Carney Contracts, contacted us this week to compliment our Readymix Shipping Office as “the most hard working and customer friendly order office in the industry”. Well done to Martin Fellowes and his Team for this fantastic customer feedback.

David Boyall and Nicola Hannant from Central RMX, showed great collaboration and service to reactivate an account for Rase Steel and get a delivery on for the next day for 72m3.  The customer passed on his thanks for the effort as he didn’t anticipate we would be able to accommodate him so quickly.

IB Construction has placed an order for Kocher & Beck in Coalville stating that: “The service he got from Mark at Loughborough and the drivers was very good. This influenced his decision when returning to complete another new build extension.”

Following a Readymix delivery for the RSPB to Lakenheath from Thetford Plant, we received a call from the customer just to express his gratitude. He commented on the excellent service he had received from the Plant Manager, Matt Dunkley, and also how helpful and polite Jody the driver was.