Customer Centricity

Customer Centricity

Customer Service Managers Talk Customer Satisfaction!

Last week our Customer Service Managers in Rugby, headed by Stuart Keighley our new Customer Service Director, started work to put customers next on our agendas after Health & Safety. 

They talked Customer Centricity which is a huge initiative within CEMEX and customer service is part of that as a global track, customer satisfaction scores and the local Business Customer Service improvement plans.

Jesus has set a target of 90% customer satisfaction for the UK.   Whilst this is ambitious it is not unobtainable.  Stuart and the Team agreed that there will probably have to be a stepped approach with each part of the business being asked to commit to a target for this year.

This is just the beginning of our journey to 90%. Continue to watch this space for more updates.