Customer Centricity

Customer Centricity

Dan’s the man for express deliveries

Last week we introduced additional surcharges for services that our customers value but previously were provided free of charge. One such surcharge relates to “Express Deliveries” where a first load is guaranteed for an additional £60 charge. Many congratulations therefore goes to Dan Gibson in the Rugby Planning Team for selling the first Express Delivery Charge to Rockstone for a delivery on Tuesday ex Wickwar. Our market is extremely challenging and it is vital that we seek to realise opportunities to secure additional revenue from those customers who value our services –  as Dan has done today.