Customer Centricity

Customer Centricity

Down The Line Special

Following our CEOs message to all employees earlier this month, on March 29th Jesus and Stuart Keighley delivered a Down The Line Special event to explain more about Superior Customer Experience – what it is, what it means for us and why it is so important.

For those unable to join, they recorded a video with slides, and this is now available to view on Shift at:

(Please Note – This video is for CEMEX employees only, and should not be shared with or shown to anyone outside of the Company.)

SCE Holding ImageThis is a new Shift Superior Customer Experience Community open to all where we will upload relevant information and resources over the coming months. Also uploaded is a short video from our Corporate Communications Team which shows very clearly how the changes planned in our digital transformation will benefit our customers. This is has already been published by CEMEX externally so can be used to explain to other stakeholders.