Customer Centricity

Customer Centricity

DSM get colourful with customer experience

The Dry Silo Mortar (DSM) team recently won a large project for circa 1,000 tonnes of coloured mortar (black and white!) for customer Winchmore Brickwork at Surrey Quays in London.  The job was won due to our incredibly fast response to the spec after the original contractor was unable to respond in time or on quality.

Enter team CEMEX…

With just one week’s notice we had an engineer visit to carry out a site survey, provided sample materials, had a silo craned into place on site and had it filled with our colour mortar.

Adam Leverett commented: “Given that the DSM business has never been so busy, this really is a great example of teamwork and took a lot of effort from a number of people at short notice.   Special thanks to Andrew Walker and Virginia Spencer and the whole of the DSM office and engineer teams.”