Customer Centricity

Customer Centricity

Happy Supaflo Customer

David Kent, Readymix Sales Rep, was recently approached by a small end customer, Dave Needham, to supply flowing screed to their site at Morton in Derbyshire.  

David continues: “Due to the location being 20 miles from our nearest Supaflo Plant at Derby, I visited him beforehand to ensure that our Supaflo would meet his requirements and to discuss the logistics of supply as it was going to be 9m3 on Saturday 27th January. Once we established that the product would be suitable, I then spoke to  Michael Driver in Operations and David Charles in Planning, to ensure that the product would be delivered on time and meet Dave’s expectations.

Dave has subsequently written in to thank all concerned, especially the guys at the Plant, Calvin Sadler and Ron Lee, along with the two Explore trucks who delivered it on the day, for all their efforts. Our excellent performance means that Dave is ordering next week for the next two footings and intends to use Supaflo again. He also has further houses to build in the Mansfield area where he wants to use our Evolution product.  His email reads…..”

David,

Further to our telephone conversation, may I please take this opportunity to confirm my satisfaction with the flow screed we purchased from you.

Not only has the screed gone down fantastically, but was merely the end result of what was a fantastic service, from your visit to site showing a genuine interest in our project, to the batching plant that was honest on their delivery times, through to the delivery guys.

Thank you very much for the perfect service and I have no hesitation in recommending you to others and will be using your services again in the very near future.

Yours respectfully,

Dave Needham, for Amber Contract Services Limited.