Customer Centricity

Customer Centricity

High Praise For Quality Concrete From QSRMC Manager

Steve Thorpe informed us that a few months back we supplied a small volume of GEN3 to the home of Shane Edwards, who is the QSRMC Certification Manager. Shane was so impressed with the levels of customer service and material quality that he contacted Steve to arrange delivery of RC40/50 concrete for the base to a stable/store that he is building. After advising him to include fibres, he duly placed an order for 14.0m³ which we supplied on Friday 18th August.

Shane emailed Steve to say a big ‘Thank You’ to all involved at CEMEX. He was again very impressed by our levels of customer service and was very pleased with the quality of the concrete supplied. The photo, supplied by Shane, shows the finished concrete with brickwork taking shape (Steve took the chance of discussing Farmpave with him, should he need external yard concrete…..). It is a compliment to us that he chose CEMEX above the other concrete suppliers in his area, so my own thanks go to Dale Marson, Cash Sales, Graham Sutton, Sales Executive, Richard Endacott, Operations Manager, Jack Comley, Planner, and, of course, to Gavin Langridge, Plant Manager at Crawley, who sent our IHCs to Shane’s site just at the time requested! Well done to all.