Customer Centricity

Customer Centricity

It’s All A Bit Fishy In Cluster 3…..

A steady supply of fish and chips is helping the Stockton & Hartlepool Team maintain a steady supply of readymix to their customers!!  They are going great guns and supplied a 700m+ pour last week. The 1st pour of this size was given to a competitor and the customer came to us for the 2nd pour.  Our pour went well with 12 trucks and 4 plant staff on the job – Tim Jennings, Tony Coleman, Russell Young and Steven Ebblewhite.  They are hoping to secure the rest of the job which is around another 11 pours of this size.    They are also currently supplying a customer with a 250m pour each week which they continue to speed                                     up and improve on.

Tim commented: “We seem to be getting more and more of the bigger pour jobs at the moment, maybe this is because other concrete suppliers are not confident enough in their own product and service levels.  Thanks to Gary Cain for supplying the fish and chips and keeping all the lads morale up!”