Steve Thorpe, Readymix Technical Advisor, had Julien Klippenstein, Director at DOA Consulting and Structural Engineers based in Dorking, contact him, wanting to get some clear direction on how a concrete supplier ensures 28-day strength compliance when using blended cements.
Steve emailed some commentary over to Julian a couple of weeks ago and Julian then phoned to clarify things. His closing comment was to thank CEMEX for their response and honesty, and that we gave clear advice which he is using for a CPD presentation. He also said that approaching some of our competitors had resulted in either nobody contacting him or them skirting around the issues and questions he had. On the strength (!) of Steve’s conversation and support it looks like a contract at Leatherhead will be coming our way!
Another example of being best for customers.