Customer Centricity

Customer Centricity

Readymix IHCs Attend CEMEX Go Engagement Sessions

Our Readymix business has been preparing for its regional Go-live with engagement sessions for local Independent Haulage Contractors (IHC) Drivers. The first event was hosted by Area Manager, Damon Montgomery, at Preston Brook on Monday evening and was attended by 18 IHCs from the Greater Manchester area.

Our Readymix business is going live in regional phases with the North West and South West areas first. The second event is at Wick on Wednesday evening, led by Rob Sims and Al Laverty.  Our Digital Support team have also attended both events to collect the valuable feedback from the Drivers to share with the wider business and help answer questions.

The events were well received by the IHCs who were keen to understand the background to CEMEX Go, what it will mean for them and how it will help improve the service to our customers. Tamsin Rodriguez, Digital Support Manager, commented: “It was a great opportunity with some very good questions – good to see our Drivers recognising the positive potential of CEMEX Go. It was also good to hear their questions and comments which all were captured for future consideration.”

Stuart Keighley, Director of Customer Centricity, said: “Our Delivery Drivers are on the front line of the customer experience so it’s vital they understand what we are doing and how they can play their part.

Well done guys – great start and many more Driver sessions to come!”