Customer Centricity

Customer Centricity

Somercotes Team Pull Out Stops For Network Rail

Our Rail Solution operation in Somercotes rose to the challenge of getting product track side following a last minute customer request.  On the Friday the staff at Somercotes received a request from Network Rail for a replacement unit that was going into track that weekend.

Works Manager, Terence Clair, adds: “Following this last minute request plans were made to change the casting for that day. We decided to cast two units due to the importance of the units so that if one failed we had a back up.  All the departments pulled together to make this happen – representatives from our operations Team and lab gave up their Saturday morning to get the unit out of the mould, gauged and loaded onto the waiting lorry. It is times like this when we always seem to perform our best and I cannot thank those that took part in offering our customer a solution to a challenge they had. Below is an email we received from the Senior Network Rail Technician Officer for the Weston route:”


Would just like to say a massive thank you to everyone who made the bearer order, production and delivery possible on Saturday!

The two bearers 50 and 51, were successfully installed along with a new Crossing on the Main Line from Swindon to London Paddington, meaning a safety critical fault was removed and the potential need for a temporary speed restriction eliminated. The bearer delivered Saturday had completely cracked throughout and it was essential it was replaced!

Thank you to all once again for everyone’s efforts in making this happen.