Customer Centricity

Customer Centricity

Steve Actually Does Call Bob…

Daniel Roberts shared this inspiring customer service story on Shift. 

Daniel comments: “I was sent this positive email below by Steven Jefferies, Operation Team Leader in Cluster 6, about Plant Supervisor, Steve Darvill, at Poulton Le Fylde nr Blackpool. It was purely inspiring in what are challenging commercial times.

‘I wanted to take this opportunity to highlight some positive recent feedback from one of our customers at Poulton Le FydleSteve Darvill mentioned not supplying concrete for a week or so to a new customer he had previously delivered to.  To his credit Steve rang the customer and spoke to Bob on site who informed him that they had encountered problems whilst putting a road in, but will be back to us shortly for their supply of concrete.

Bob thanked Steve and told him if every CEMEX Plant had a Plant Supervisor who acted in the pro Active way he did then he wouldn’t have any issues with CEMEX. This really was an instance of being the best for customers and calling Bob.

On a previous occasion Steve had mentioned a new site which had just started up and rang me to ask if he could go out for half an hour while he went to site and took them the local sales reps business card!!’

Thank you to Steve for his contribution in both events and keep up in the efforts in customer focus.”