Customer Centricity

Customer Centricity

The Evolution Of Customer Service

Gilbert Morgan, RMX Technical Manager, recently posted a blog regarding Greener Renewables Construction, a renowned Tarmac customer who contacted Cluster 16 at last minute to place an order for 120m3 of Evolution Foundation, which we gladly supplied.

Having experienced our excellent customer service and quality Evolution Foundation, we have now delivered 19m3 of Evolution Flooring to their newest site and have firm future orders in the bank. The customer commented that using these products prevents the need for a machine loading bucket which is typically used for this application, and the ease of placing the product reduces labour cost hence extra saving to his budget.

Gilbert comments: “During my site visit the customer mentioned that he has provided a local builder with our contact details for the order of our Evolution products. On the same day the builder, Boys and Boden, contacted Tracey Yates in our Sales Office to place an order for Evolution Foundation and requested the data sheet for future order of Evolution Flooring.

It just goes to show the effect of excellent customer service and a product that exceeds the customer expectations.”