Customer Centricity

Customer Centricity

UK Superior Customer Experience Summit Held

The first CEMEX UK ‘Superior Customer Experience’ Summit was held last week in Rugby attended by 35 customer service leaders.

Jesus opened the Summit explaining how our future plans build on our existing initiatives of Customer Focus, our Service Standards, Customer Service Promise, ‘Remember to Call Bob’ and the many other ways we strive to be the best for customers.

Placing the customer at the centre of everything we do is one of our CEMEX priorities, and 2017 sees a global focus on ‘Superior Customer Experience’. This brings new performance measures, a programme of Customer Leadership visits and the exciting development of new ‘Digital’ Applications for Customers.

During the day delegates heard more about our latest internal and external customer surveys, the way we are now measuring Customer Experience, the next stages of our commercial training and development, and how we will ensure everyone is kept informed of latest news.

Interactive working sessions enabled smaller groups to consider important questions.

Watch this space for updates about our continuing journey to deliver a ‘Superior Customer Experience’ every time, everywhere!