Customer Centricity

Customer Centricity

Up The ‘Boro!!

Following on from their triumphant return to the Premier League at the end of last season, Middlesbrough FC had been instructed to install a new camera gantry and lift at the Riverside Stadium to accommodate the Sky Sports Team. C Donnelly Construction contacted us to help with their rushed specification as the gantry had to be in place for 13th Aug.  All ardent ‘Boro fans, our Team in Middlesborough were keen to get the contract!

Keiran Stares, Plant Manager, explains: “It all began on Saturday 7th May when the mighty ‘Boro clinched promotion to the best league on the planet finishing 2nd in the championship, (something the staff at Middlesbrough RMX Plant in Cluster 3 were not going to do). We had no intention of finishing second to anybody so our priority was to win the job at the stadium, and that we did with a huge thanks to the Sales Rep, Garry Cain.”

So after Garry had won it it was down to Plant Manager, Kieran, and the 2 IHC Drivers, Tim Fuller and Neil Lynas, to provide the best service to C Donnelly Construction that was possible.

Kieran continues: “The concrete was ordered at short notice by the guys on site but here at CEMEX ‘NO’ isn’t an option so we worked out a time that was suitable to us and most importantly the customer.

Once we had agreed a time it was down to the mix and spec.  They wanted something that was fast setting but also something they could work with so it was agreed that a C50-20G-S2-BLEND with WRA was the right mix for the job and to this day they are taking the same mix on a daily basis at a steady pace.”

Garry Cain commented: “Now there’s just the tricky task of defeating our first visitors to the Riverside Stadium – Stoke City on Sat 13th Aug.  But, if ‘the Boro’ show the same spirit as the CEMEX boys at Middlesbrough Plant then we’ve no worries – “UP THE BORO!”