As you know, the Urgent Payment Process is already available in ServiceNow since 13^th December, so we want to reinforce best practices that will help us better manage Urgent Payments

1. Before requesting an Urgent Payment, make sure that it is highly essential to generate it before your ordinary payment date or, to negotiate with the provider the payment date according to its due date.

2. Identify if the payment is “urgent” according to the policy: a) it is a third-party provider and b) the invoice is not past due in the SAP system.

3. If it is required to pay more than one document to a single provider, include them all in the same request. (The SAP document field accepts up to 23 documents separated with commas and without spaces.

4. It is important that any comments in the request must be in English as the approvers would not understand comments/requests in local languages.

This process enabled in ServiceNow IS FOR Urgent Payments, NOT for Payment Advances. Payment advances should follow the normal process while it is enabled in Service Now.

Remember, through ServiceNow you will be able to manage all the associated activities, from the request to the closing, this simplifies our workflow and gives visibility of the status of each process in real time, you can see this from the “Requests” option.

The link to access the ServiceNow platform is http://cmx.to/urgentpayments

Feel free to contact the GES Business Relationship Managers (BRM) or your local Accounts Payable contact for any questions on this subject.

Through the link below you will find a step-by-step guide that explains how to request urgent payments and answers many of the frequently asked questions.

P2P_Urgent Payments

The recordings of the training sessions are available at the following link: Webinars (sharepoint.com)