Congratulations to all the October nominees…Thanks for all your effort this month.
Derek Cairns, Craig Gowland (Plant Supervisors), Graham Wilson (Commercial Manager), Kevin Cage (Operations Manager) and John Parker (Readymix Ops Manager). RMX Northern, Asphalt and Paving Solutions – for an amazing Team effort to redirect an order due to a plant break down. Everyone involved moved heaven and earth to make sure that the customer wasn’t let down.
Lynsey Smith, Keisha Dawkins, Kirsty Brine, Ellen Boylin, Laura Hogan and Mary Ann McInnes Collins aka ‘The Pink Ladies’ – for organising an outstanding day of fundraising for the Wear it Pink day for Breast Cancer Research.
Andrew Chennells (Shipper RMX London) – for amazing customer care. For the second time in recent months Andrew’s customer service has been praised by customers. The customer quoted that he is a ‘godsend’ and ‘solves all their problems’.
Nicola Hannant (Credit Manager, Credit Control) – Nicola has helped a RMX Cluster with their aged debt by setting up variants for each Sales rep and the Sales manager to monitor aged debt and focus on reducing it. She has provided training, visited customers and is always happy to help.
Brian Goldsmith and Tim Jennings (Team Leaders, RMX Northern) – for great Team work during an extremely challenging pour – due to plant breakdown. Brian and Tim worked tirelessly to supply the customer during a 23 hour work day!! They worked positively and their Team work shone through.
Michael Little (Operative Fitter, Asphalt Carlisle) – Michael suggested we should create a safe customer award scheme to recognise good behaviour from our customers. The scheme has been up and running at two units for 4 months and is now being extended to a further 4 units. The scheme allows the site to reward a safe customer with a small gift and acknowledgement on the site board of what they have achieved.
James Worley (Weighbridge Clerk, Aggregates) – during the implementation of new collect sites and fulfilment system he made all efforts to find all new site numbers himself whilst negotiating around the new system.
Sharon Lomas (Weighbridge and Planning Supervisor) – Sharon and her Team at Dove Holes weighbridge have gone above and beyond to ensure our customers received excellent customer service. Between them, over the last month or so, have weighed out between 6,000 – 8,000 tonnes of aggregates per day to both our internal and external customers between customer deliveries and collections.
Mark Williams (Fleet Engineering Manager), Andrew Fairclough (Chief Engineer) and Vishal Puri, (Legal Director) – for ensuring that the sale of the Sand Harrier was completed as promised on 30th September.