Also nominated for this month’s employee award and deserving of thanks were
Danielle Allen, Emma Housley, Jessie Ryan, Maureen Govan, Margot Orme, Beverley Sale and Barinder Sandhu all from Internal Sales for Aggs and Asphalt. The Team worked during the Christmas break to ensure that the price increase for aggs and asphalt ran smoothly from day one. In the past we have lost out on a few days of increase whilst the business updates their rates. This year it ran smoothly and we managed to recover about £25,000 which would otherwise have been lost.
Frank Kehoe, Plant Manager, Local Asphalt Liverpool. Demonstrated great Customer Service for the Asphalt business by reacting quickly to a break down at Halkyn Coating Plant late on in the day for a job in Ellesmere Port. Alan O’Connor and Frank Kehoe kept Liverpool Plant running to mix the last load of 20mm after hours so the customer could finish the job. After loading the 20t Frank noticed one of the roller bearings had collapsed on the dryer. With Halkyn now closed Frank knew that Liverpool need to be running the next day, called the fitter out and stayed until 8pm whilst the dryer was fixed and the Plant back up running for the next day.
Abbie Smith, Andrew Carrick, Danielle Allen, Wendy Williams and Gillian Williams, Aggs and Asphalt – Planning, Sales and HR. Asphalt Internal Sales Representative, Helen Kinsella, fell ill while working at our Preston Brook Office. First Aiders, Abbie Smith and Andrew Carrick, along with Gillian Williams, Danielle Allen and Wendy Williams, came to Helen’s aid. Planning Team members, Abbie and Andrew, had recently completed a St John Ambulance First Aid course and were able to put their training into practice while waiting for the ambulance to arrive. Helen was taken to hospital and was thankfully discharged later that day and recovered at home for the remainder of the week.
Weighbridge and Operation staff at Wickwar and Asphalt Planning Team at Rugby. Thank you to the Teams for displaying great customer service recently with a returned customer, Coatstone Surfacing. CEMEX had just completed our first Asphalt order for a few years with Coatstone. Jason, Coatstone’s MD stated: “It all went smoothly with good communication and it was easy and pleasant to phone our orders into your Planning Team at Rugby.”
We also need to say a big thank you to Frank Hogg and his Team for repairing the Plant when we had our down time recently which could have affected this customer. On the strength of this great result we have secured a second ongoing housing site with this customer after a number of years of them not trading with us.
David Sowden, Readymix, Lead Planner Cluster 7. David also showed fantastic customer service when a customer based in Sheffield placed an order for 90m3 of concrete to be delivered on Tuesday 28 February. On the Wednesday the customer rang the Central Shipping Office to cancel the order on the basis they were unable to source a pump for the job. They mentioned during the call they would be placing the order with a local independent. Dave, on receipt of the call, asked the customer could they give him 10 minutes why he tried to source an external pump. The customer agreed and Dave rang a local contact to book a pump for the customer. The order was retained and CEMEX Sheffield supplied the full order as planned on Tuesday 28 February.